{"id":56570,"date":"2021-01-28T14:07:05","date_gmt":"2021-01-28T12:07:05","guid":{"rendered":"https:\/\/dev.tactic.net\/tactic\/contacts\/reklamaatiot\/"},"modified":"2023-12-27T14:09:28","modified_gmt":"2023-12-27T12:09:28","slug":"making-a-complaint","status":"publish","type":"page","link":"https:\/\/games.tactic.net\/en\/tactic\/contacts\/making-a-complaint\/","title":{"rendered":"Making a complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"56570\" class=\"elementor elementor-56570 elementor-56536\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfdb0bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfdb0bb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58b1e86\" data-id=\"58b1e86\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91ba762 elementor-widget elementor-widget-heading\" data-id=\"91ba762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you wish to make a complaint?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-418245d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"418245d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbf15ed\" data-id=\"cbf15ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd5934e elementor-widget elementor-widget-text-editor\" data-id=\"fd5934e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f95746 elementor-widget elementor-widget-heading\" data-id=\"9f95746\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h1 id=\"c8\" class=\"oBOnKe\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"fi\" data-phrase-index=\"0\">Faulty item?<\/span><\/h1><h3>We&#8217;re sorry that you you&#8217;re unhappy with your purchase!<\/h3><p class=\"oBOnKe\">If the item you purchased is faulty or does not meet your expectations in some other way, you have the right to cancel the order within fourteen (14) days of receiving the item, excluding the date of receipt of this form. You can cancel the transaction with this complaint form.\u00a0<\/p><p class=\"oBOnKe\">For more information about our customer service, write to <strong>info(at)tacticgames.co.uk\u00a0<\/strong><\/p><\/div><\/div><div class=\"elementor-element elementor-element-c67298f elementor-widget elementor-widget-text-editor\" data-id=\"c67298f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><a href=\"https:\/\/games.tactic.net\/en\/terms-of-use\/\">Terms of Use \/ Web Shop<\/a><\/p><p>Required<span style=\"color: #ff0000;\">*<\/span><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-464518f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"464518f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a09d5db\" data-id=\"a09d5db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4c994f elementor-widget elementor-widget-heading\" data-id=\"e4c994f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint form<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33d945a elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"33d945a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"reclamation_en\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"56570\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"33d945a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Making a complaint - Tactic Games\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"56570\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Order number. It will help us find your order.\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_fb70d57 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fb70d57\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDid you purchase the item from one of our retailers?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Check this box\" id=\"form-field-field_fb70d57-0\" name=\"form_fields[field_fb70d57]\"> <label for=\"form-field-field_fb70d57-0\">Check this box<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f8537ff elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f8537ff\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name \/ Last name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f8537ff]\" id=\"form-field-field_f8537ff\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c6edfdb elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c6edfdb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDelivery Address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c6edfdb]\" id=\"form-field-field_c6edfdb\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"We need your address because we may send you e.g. missing game components!\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_d324f9a elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d324f9a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_d324f9a]\" id=\"form-field-field_d324f9a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your Phone Number\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your email address\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Here you can tell us why you were not happy with the product. Below, you can also add photos of the item!\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_08dd2c4 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_08dd2c4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAccount number (IBAN)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_08dd2c4]\" id=\"form-field-field_08dd2c4\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Account to which you want to price to be refunded.\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_adec76e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_adec76e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPictures of the faulty item\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_adec76e]\" id=\"form-field-field_adec76e\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" data-maxsize=\"3\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9cc6ba elementor-widget elementor-widget-spacer\" data-id=\"f9cc6ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you wish to make a complaint? Faulty item? We&#8217;re sorry that you you&#8217;re unhappy with your purchase! If the item you purchased is faulty or does not meet your expectations in some other way, you have the right to cancel the order within fourteen (14) days of receiving the item, excluding the date of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":48572,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-56570","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/pages\/56570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/comments?post=56570"}],"version-history":[{"count":49,"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/pages\/56570\/revisions"}],"predecessor-version":[{"id":1358097,"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/pages\/56570\/revisions\/1358097"}],"up":[{"embeddable":true,"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/pages\/48572"}],"wp:attachment":[{"href":"https:\/\/games.tactic.net\/en\/wp-json\/wp\/v2\/media?parent=56570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}